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Introducing a new website address

We have introduced a new website address – tsbdirect.bank – to provide you with an even more secure banking experience. 

With this simple change to tsbdirect.bank comes additional layers of security designed to protect against cyber threats, and enable us to continue to build on our highly-trusted secure online environment.

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Seamless Transition

No action will be required on your part.

All visits to tsbawake24.com will be automatically redirected to the new address, and the tsbdirect.bank email will become the primary email for The Savings Bank employee emails or responses

There will be no interruption to any online banking services you currently use. We do encourage you to update any bookmarks and email address books.

Frequently Asked Questions

What is .bank?
The .bank extension is a domain with a higher level of mandated security than any other commercially available domain. The .com world has become overcrowded and can be purchased by anyone, making it easier for criminals to phish and spoof emails. In order to provide you with even greater online security, we are making the transition from .com to .bank.

How is .bank more secure?
A .bank domain signifies the bank has been verified as legitimate and has implemented the mandatory security requirements that go above and beyond industry standards. Only verified banks are allowed to use the .bank domain. All banks using .bank are monitored for compliance on an ongoing basis.

What is the importance behind enhanced security?

As online security breaches continue to make headlines, we want to give you peace of mind when visiting our website.

As online security breaches continue to make headlines, we want to give you peace of mind when conducting financial transactions on our website. With the .bank as a visual authentication, you can quickly confirm our website and communications are real. This authentication helps prevent potential identity theft and financial fraud.

All .banks are verified and authenticated by fTLD, the .bank administrator, prior to registering their domain, and re-verified annually thereafter. This ensures everyone using a .bank domain is an eligible organization. Hackers and bad actors can’t get a .bank domain to create lookalike domains for phishing and spoofing, as they can in .com and other publicly available domains.

Do you need to do anything differently when you switch to .bank?
Please note that tsbawake24.com will redirect automatically to tsbdirect.bank, and all incoming emails, whether tsbawake24.com or tsbdirect.bank, will reach us. Although no action is required on your part, we encourage you to begin using tsbdirect.bank.

We also encourage you to update bookmarks and address books.

From our customers
“Just great!”

From our customers
“I like the real hometown feel you get with The Savings Bank. Staff at ALL branches are wonderful, making the personal interaction very pleasant.  I have been banking with you since 1978 and have never had even one issue.”

From our customers
“I stay with TSB because I know if I have an issue, I can reach out to an actual person and get help. It is what separates TSB from the big banks.”

From our customers
“Love the personal connections with the bank personnel.”

From our customers
“The people I encounter at Lakeside and Main Street are always helpful and friendly. I enjoy that they actually care about me even though I am not one of your bigger clients.”

From our customers
Friendly, helpful, and pleasant tellers in the Greenwood, Wakefield branch!

From our customers
“Your staff is the best.”

From our customers
“Love the employees at the North Reading Office. They are so friendly and helpful.  The teller and the customer service representative are the BEST!!”

From our customers
“I’ve used TSB for approximately 40 years. They have always been helpful and kind. Never had an issue. Love banking with TSB and all of the wonderful employees.”

From our customers
“The staff in the Methuen office could not be kinder.”

From our customers
“Love everything!”

From our customers
“I feel you excel in all areas but I am very appreciative of the kindness with which I have been treated all these years, by everyone at the TSB, whether in person or on the phone.”

From our customers
“I feel you excel in all areas but I am very appreciative of the kindness with which I have been treated all these years, by everyone at the TSB, whether in person or on the phone.”

From our customers
“I have been banking with TSB for many years and I am very satisfied with them. Why wouldn’t you want to come and bank there?”

From our customers
“I have been banking here for a number of years. I love this bank! Customer service is awesome. Anytime I had a problem it was resolved professionally.”

Talk to The Savings Bank

To find out how The Savings Bank can help you achieve all your financial goals, visit one of our offices, use our contact form, or call us at 800-246-2009.

You are now leaving The Savings Bank

By accessing the noted link you will be leaving The Savings Bank's website and entering a website hosted by another party. Please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of The Savings Bank's website. We encourage you to read and evaluate the privacy and security policies of the site you are entering, which may be different than those of The Savings Bank.

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