At The Savings Bank, we are committed to serving the needs of all our visitors both online and in-person.
This Accessibility Statement applies to:tsbdirect.bank
We Value Digital Inclusion.
In our effort to provide a fully accessible and optimized user experience for all site visitors, tsbdirect.bank has taken careful measure to ensure an excellent user experience, regardless of the assistive technology being used to access this site or the specific abilities of those individuals seeking access to this site.
The tsbdirect.bank website is monitored and tested regularly by internal resources and by AudioEye, a third-party provider of Web Accessibility testing and monitoring. As issues of accessibility are identified, results of automated and manual testing are managed through the AudioEye® Digital Accessibility Platform. As new solutions are discovered to improve the user experience, remediation is tracked through the AudioEye system and fixes are implemented to improve the website user experience.
AudioEye Accessibility Certification
The AudioEye Certification seal represents a commitment to accessibility and digital inclusion. The AudioEye certification process involves automatic and manual testing with the goal of maximizing conformance with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA Success Criteria.
AudioEye certifies that this site is in the process of being enhanced to conform with WCAG 2.1 Level AA Success Criteria to the greatest extent possible.
AudioEye and tsbdirect.bank continue to collaborate in an ongoing effort to maintain conformance and provide an accessible user experience for all users
This website is regularly tested using a variety of assistive technologies. We recommend using the following web browser / screen reader combinations for an optimized experience:
For Windows users: JAWS and Chrome or NVDA and Firefox
For Mac users: VoiceOver and Safari or VoiceOver and Chrome
For mobile users: VoiceOver for the iPhone and TalkBack for Android devices
Web Accessibility Guidelines
Please see more information about WCAG compliance.
Improving the User Experience for Users of Assistive Technologies
tsbdirect.bank has leveraged the Web Content Accessibility Guidelines (WCAG) 2.1 as reference to ensure the web content made available from this site is more accessible for individuals with disabilities and user friendly for everyone.
These globally recognized best practices (as recommended by the World Wide Web Consortium) consist of three levels of accessibility measurement (A, AA, and AAA). To the greatest extent feasible, tsbdirect.bank has elected to conform to Level AA of these guidelines.
Dedicated web accessibility experts are available to assist site visitors with any issues accessing content and the various services and functions made available across the tsbdirect.bank website. Site visitors may choose to engage with the Help Desk to report and troubleshoot web accessibility related issues.
The AudioEye Toolbar
Providing Users with a Free and Customizable Assistive Utility
In addition to the above-mentioned techniques and strategies – and since not all site visitors have access to assistive tools such as screen readers – we have provided free Web Enhancement Tools that allow site visitors to customize their user experience.
Activate the AudioEye Toolbar by clicking on the Accessibility icon on any page in this website. You can also click the button below.
The Visual Toolkit: The Visual Toolkit Customize the visual display of the website
Page Elements Navigation: Navigate easily through any page by element, or content hierarchy
AudioEye Help Desk: Report accessibility related issues
Throughout this website, we make use of different third-party websites such as Instagram, YouTube, Twitter, and Facebook to spread news and information about tsbdirect.bank products and services. These sites, which are not controlled by tsbdirect.bank, may present challenges for individuals with disabilities that we are not able to control or remedy.
As made publicly available, here are the Accessibility Policies provided from these third-party sites:
Handicap parking and accessible entrances are available at all locations. Members of The Savings Bank team are available to provide assistance including helping with opening an account, applying for a loan, reviewing account information, and more.
The Savings Bank ATMs allow the choice of viewing account information on the screen or using the talking mode to conduct transactions.