The Savings Bank

Our Frequently Asked Questions are designed to answer all our customers’ questions.

Have a question we don’t cover here? Use our Contact Form and we will be sure to provide the answers you need!

How do I make a deposit?

When depositing a check through The Savings Bank Mobile App, effective immediately, please make sure you use the endorsement listed below:

Your signature AND “For mobile deposit only at The Savings Bank” is required for all checks deposited via TSB Mobile Deposit.

If you deposit a check without this mandatory endorsement, the check may be rejected. You will receive an email notification that your “transaction was rejected during the review” and “Reject Reason: Missing Restrictive Endorsement” at the email address on file for your TSB account.

Is this endorsement required on all checks I deposit at TSB?

This endorsement only applies to mobile deposits and is not required when you visit the bank.

Why is this endorsement required? It’s so much longer than a regular endorsement.

We know the endorsement is long, and we apologize for any inconvenience this may cause you. This longer endorsement is being used to protect your deposits so that items are not accidentally presented a second time at another bank when they have already been deposited via TSB Mobile Deposit.

Can I use the check box in the endorsement area rather than using this new endorsement?

No, the mobile deposit check box and space for the date are for your record-keeping and do not meet the requirement for mobile deposits

What are the system requirements?

Updated as of April 2022

Apple

  • iPhone 6S, 6S Plus, 7, 7 Plus, 8, 8 Plus, 11, 11 Pro, 11 Pro Max, 12, 12 Mini,  12 Pro, 12 Pro Max, 13, 13 Mini, 13 Pro, 13 Pro Max, SE, SE (2nd Gen), X, XR, XS, and XS Max
  • iPad 5th Generation – 2017, 6th Generation – 2018, iPad – Fall 2017, Air 2,  Air 4, M1 iPad Pro 2021 (11″), M1 iPad Pro 2021 (12.9″), Mini 4, Mini 5, Pro (9.7″, 12.9″), Pro 2018 11″
  • iOS version 14.0  or higher. Beta releases of iOS will not be supported until they are publicly released

Android

  • Android OS Version 9.0 or higher
  • Google Pixel 2, 2 XL, 3, 3 XL, 4
  • LG G7 Thin Q, Stylo 5, V20, V30, V40 Thin Q, V50 Thin Q
  • Motorola Moto G7, Moto Z3, Moto Z4
  • One Plus 6T, 7 Pro
  • Samsung Galaxy A10e, A11, A20, A51, Fold, J7 Crown, Note 8, Note 9, Note 10, Note 10+, S8, S8 Plus, S9, S9 Plus, S10, S10E, S10+, S20 (S11), S20+, S21, S22 Ultra
  • Mobile Deposit requires a camera of at least two megapixels in resolution

Tablet

  • Samsung: Galaxy Tab A
  • Android Version 9.0 or later
  • iOS Version 14.0 or higher

Supported Networks

The Mobiliti product supports the Tier 1 carriers in the U.S., including:

  • AT&T®
  • Verizon®
  • Sprint®
  • T-Mobile®

Mobiliti’s support for non-Tier 1 carriers depends on the contractual agreement between the SMS gateway provider (aggregator) and the individual carrier.

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