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FAQ – Mobile Banking & Check Deposit

Our Frequently Asked Questions are designed to answer all our customers’ questions.

Have a question we don’t cover here? Use our Contact Form and we will be sure to provide the answers you need!

When depositing a check through The Savings Bank Mobile App, effective immediately, please make sure you use the endorsement listed below:

Your signature AND “For mobile deposit only at The Savings Bank” is required for all checks deposited via TSB Mobile Deposit.

If you deposit a check without this mandatory endorsement, the check may be rejected. You will receive an email notification that your “transaction was rejected during the review” and “Reject Reason: Missing Restrictive Endorsement” at the email address on file for your TSB account.

Sample check endorsement

Is this endorsement required on all checks I deposit at TSB?

This endorsement only applies to mobile deposits and is not required when you visit the bank.

Why is this endorsement required? It’s so much longer than a regular endorsement.

We know the endorsement is long, and we apologize for any inconvenience this may cause you. This longer endorsement is being used to protect your deposits so that items are not accidentally presented a second time at another bank when they have already been deposited via TSB Mobile Deposit.

Can I use the check box in the endorsement area rather than using this new endorsement?

No, the mobile deposit check box and space for the date are for your record-keeping and do not meet the requirement for mobile deposits

Updated as of April 2024

Apple – Minimum iOS Version Submitted – iOS 15.0 and iPadOS 15

  • iPhone 6S, 6S Plus, 7, 7 Plus, 8, 8 Plus, 11, 11 Pro, 11 Pro Max, 12, 12 Mini, 12 Pro, 12 Pro Max, 13, 13 Mini, 13 Pro, 13 Pro Max, 14, 14 Plus, 14 Pro, 14 Pro Max, 15, 15 Plus, 15 Pro, 15 Pro Max, SE, SE (2nd Gen), SE (2022), X, XR, XS, and XS Max
  • iPad 6th Generation (2018), Air 4, Air (2022 M1 Chip Model), M1 iPad Pro 2021, (11″ and 12.9″), Mini 5, Pro (2021), Mini (2021), Pro (2018)

Android – Minimum Version Supported – Android 10.0

  • Google Pixel 3, 3 XL, 4, 5, 6, 6a, 7, 7 Pro
  • LG G7 ThinQ, V40 ThinQ, V50 ThinQ
  • Motorola Moto G7, Moto Z4, Moto G Power, Moto G Stylus 5G
  • One Plus 6T, 7 Pro, 9
  • Samsung Galaxy A03s, A10e, A11, A13 5G, A20, A32 5G, A51, A 53, Fold, Note 9, Note 10, Note 10+, Note 20 Ultra, S9, S9 Plus, S10, S10E, S10+, S20 (S11), S20+, S20 FE 5G, S20 Ultra 5G, S21 5G, S21+ 5G, S21 FE 5G, S21 Ultra, S22 5G, S22+ 5G, S22 Ultra, S23, S23 Plus, S23 Ultra, M13 5G, Z Flip 3 5G, Z Fold 4, S24, S24 Plus, S24 Ultra
  •  Samsung Tablets Galaxy Tab A, S7 FE 5G, S7 FE

Hardware, Browsers and Channel Support

  • Mobile Banking does not support the use of the Android “Developer options” settings, including USB Debugging
  • Jailbroken/rooted devices and MITM interception are not supported
  • The latest stable version of Chrome and Safari browsers are supported. Beta versions of browsers are not supported
  • The SMS channel is only supported on devices with SMS capabilities

Supported App Stores

  • iTunes App Store (Apple app store)
  • Google Play (Android app store)

Network Support

Mobile Banking only supports TLS 1.2 for app communications. Any device or browser that does not support TLS 1.2 will not be able to connect to Mobile Banking services—even if the device is on a supported operating system version. This is being enforced to comply with security mandates from regulatory authorities and ensures secure communications for mobile banking users.

The Mobile banking products can operate on any unrestricted TCP/IP data network. Operation on restricted networks (e.g., where a firewall might be in place) is not guaranteed.

The Mobile Banking product supports the Tier 1 carriers in the U.S., including:

  • AT&T®
  • Verizon®
  • T-Mobile®/Sprint 
  • US Cellular

Mobile banking support for non-Tier 1 carriers depends on the contractual agreement between the SMS gateway provider (aggregator) and the individual carrier.

We have the accounts and tools you need to manage your money, no matter where your life, or military career, takes you.

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To find out how The Savings Bank can help you achieve all your financial goals, visit one of our offices, use our contact form, or call us at 800-246-2009.

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The Savings Bank has seen an uptick in scams generated from computer pop-ups. One scam begins with a pop-up message with a number to call to speak with Microsoft support. Customers are then told to withdraw cash and use the money to purchase cryptocurrency at a specified location. Read more.