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At The Savings Bank we are committed to providing the highest level of security and privacy for all our customers and web site visitors.

Privacy Policy

About our information request form

Any information provided to us through our web site (i.e. information request forms) will be used solely for answering customer questions, or conducting Bank business. Demographic information - including name, age, e-mail or mailing addresses - will not be distributed, or sold, to any outside source.

Our request forms ARE NOT SECURE. Please do not send time-sensitive or private information through our information request forms.

Limited Employee Access to Personal Information

The Savings Bank limits employee access to your personal information to only those bank administrators with a business reason for knowing such information. The Savings Bank also educates all employees about the importance of confidentiality and customer privacy. In addition, individual user names and passwords are used by approved bank personnel to access your personal information online, providing audit trails to further safeguard the privacy of your personal information.

Third-Party Disclosure Restrictions

The Savings Bank follows strict privacy procedures in regard to protecting your personal information. In addition, the bank requires all third parties with a business need to access this information to adhere to similar and equally stringent privacy policies. Personal information may be supplied to a third party in order to process a customer transaction; if the customer requests it; the disclosure is required or allowed by law (i.e. exchange of information with reputable reporting agencies, subpoena, or the investigation of fraudulent activity, etc.).

Keeping Your Private Financial Information Private

Here at The Savings Bank, we respect privacy for customers and we are committed to treating customer information responsibly. We have taken internal measures to keep the information that you share with us safe and secure. Please see our Privacy Policy to learn more about the bank's policy. As a consumer, there are steps that you should take to safeguard your financial information, especially with your credit and debit Cards.

We strongly encourage you to consider the following steps to help protect your credit and debit card information:

  • Carefully review all of your account statements and watch for any unauthorized transactions. Report any unauthorized or suspicious use of your card to your card issuer or bank immediately.
  • Obtain a free copy of your credit report annually for each of the three credit bureaus by doing one of the following:
    • Order online at www.annualcreditreport.com
    • Call toll-free at 877-322-8228
    • Complete the Annual Credit Report Request Form on the U.S. Federal Trade Commission's website at www.ftc.gov and mail it to the address they provide
  • If you suspect any inaccuracies, whether due to error or fraud, notify the credit bureaus as soon as possible.
    • Equifax    800-525-6285
    • Experian    888-397-3742
    • Trans Union    800-680-7289

Helpful Tips:

  • Purchase a shredder and destroy any old statements that contain account numbers
  • Limit your credit and debit cards to 1 or 2 cards
  • Review your statements as soon as you receive them
  • Use online banking to review your checking account frequently to help catch any suspicious activity as soon as possible
  • Review your credit report annually


If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, you can contact:

The Savings Bank
357 Main Street
Wakefield, MA 01880
(800) 246-2009


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The Savings Bank  357 Main Street St, Wakefield, MA, 01880    Phone: (800) 246-2009    Fax: (781) 224-5482
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