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e-Statement Changes

Beginning Wednesday, November 8, 2017, minimum standards for retrieving e-Statements will be upgraded to TLSv1.2.  TLS is the layer that ensures that connection to the platform is secure, encrypted and safe from malicious attacks.  Due to the upgrade you may be required to update your Operating System or Internet browser to continue to view your e-Statements properly.

e-Statement Customers that:

  • Are on an older Operating System or internet browser versions that do not support TLS v1.2, will need to upgrade their OS or Internet browser version to be able to connect through a TLS v1.2 connection.
  • Do not have a compatible OS or Internet browser version will get a connection error and will be unable to access e-Statements

If you received a connection error message, you will need to upgrade your browser.

To upgrade and enable TLS v1.2, please follow these steps:

  • From your internet browser select Tools, then Internet Options.
  • Click the Advanced Tab, and scroll down to Security Section.
  • Ensure use TLS 1.2 is checked, if not check TLS 1.2 and select Apply, OK.

Please call the eBanking Team at 1-800-246-2009 with any questions.

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The Savings Bank  357 Main Street St, Wakefield, MA, 01880    Phone: (800) 246-2009    Fax: (781) 224-5482
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