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TSB Cash Management
Frequently Asked Questions
Q: What is TSB Cash Management?
A: TSB Cash Management is a banking system offered through
the Internet. Business customers can access information on business checking,
savings, money market, CD and loan accounts, and transact business on
specified accounts.
Information and Services Available
Access to Accounts and Information
System Security and Requirements
Fees and Application Process
Electronic Bill Payment
Information and Services Available
Q: What information is available through TSB
Cash Management?
A: You can view detailed deposit and loan account information
for business accounts that are linked to the service. Deposit account
information will initially include detailed account history for up to 60 days,
and will build to provide up to twelve months of history. Loan account information
includes balance, interest rate, next payment date and maturity date. TSB Cash
Management also allows you to create customized reports to assist you with
tracking and monitoring account activity.
Q: What services are available through TSB Cash
Management?
A: TSB Cash Management Basic Service allows authorized
users to transfer funds1 between designated TSB deposit accounts,
place stop payments on checks and initiate balance alerts. Optional
services available include: the ability to pay your bills online2,
perform wire transfer requests, initiate Automated Clearing House
(ACH)2 transactions
such as direct deposit of employee payroll and direct debits to collect
ongoing payments, and make tax payments through the Electronic Federal
Tax Payment System (EFTPS).
Q: What is "EFTPS" and what
payments can be made through this service?
A: The Electronic Federal Tax Payment System is an Internet-based
system allowing businesses to make Federal tax payments electronically. To use
this system, you must submit an enrollment form to the IRS. To request a form,
call the Treasury’s EFTPS Customer Service at 800-945-8400 or
visit their web site at www.eftps.gov.
Q: What capabilities are provided with
the wire transfer service?
A: TSB Cash Management simplifies the process of sending
wire transfers. Authorized users can set up electronic transfer requests within
the TSB Cash Management system to wire funds up to the approved dollar limit
to any financial institution in the United States.
Q: What features and services are available
through the ACH2 system?
A: ACH services provide an automated and electronic means
to send and receive payments. Direct Deposit capabilities allow you to process
transactions such as employee payroll, dividend payments, expense reimbursements
and trust disbursements. Direct Payment allows you to collect payments such as
rents, leases, membership dues and utility bills.
Q: Can my business pay bills online?
A: Yes. After you have been approved for TSB Cash Management,
and have discussed the Bill Pay product with a TSB representative, you can register
for Bill Payment online via TSB Cash Management. Please refer to the "Electronic
Bill Payment" section that follows for more information.
Q: Can I transfer funds1 between
different banks?
A: Transferring funds to accounts at other banks can be
done by wire transfer or through the ACH2 service, both of which
are available as optional services through TSB Cash Management. You can also
transfer funds among your designated TSB business deposit accounts.
Q: How current is the account information that
may be accessed?
A: TSB Cash Management balance information is generally
current. If an asterisk appears next to a balance, it is as of the last business
day. Account history transaction information is as of the last business day.
Q: How far back can I view my account history
in TSB Cash Management?
A: The Account Summary section of the Balance Reporting
feature allows you to select a date range to view your historical account activity.
Deposit account information will initially include detailed account history for
up to 60 days, and will build to provide up to twelve months of history.
Access to Accounts and Information
Q: Can I access TSB Cash Management any time?
A: Yes, you have access to your account information 24 hours
a day, 7 days a week!
Q: Who will be able to access the company’s
accounts?
A: A company official with account signing authority will
designate a Company Primary Administrator for TSB Cash Management. This individual
will have total access to the system, and will have the ability to set up other
users. For security purposes, each additional user can have full or limited access
and authority based on the company’s discretion and depending on the user’s
responsibilities.
Q: How do users access TSB Cash Management?
A: The system is accessible through the TSB web site, www.tsbawake24.com. Each user will have a unique User ID and Password that is
needed to access accounts. The Company Primary Administrator is able to add and
delete users at any time. A Secondary Administrator can also be designated as
backup to the Primary Administrator. The Secondary Administrator has all the
same access capabilities as the Primary Administrator, except the Secondary Administrator
can not create or change other Administrator profiles.
Q: I have both business accounts and personal
accounts; can I transfer between them?
A: If your business has its own tax ID number, (TIN), then
you cannot transfer between your
business and personal accounts. Banking regulations prevent the Bank from
allowing this type of
transaction. You can, however, use online bill payment to solve this
problem. As a person, you
can pay your business; and your business can pay you as a person.
Q: If I own more than one company with different
tax ID numbers, can I set them all up under one TSB Cash Management account?
A: Accounts linked to a TSB Cash Management account must
all have the same tax ID number.
Q: What types of accounts can I access through
TSB Cash Management?
A: You can link any business checking, savings, money market,
CD and most business loans and lines of credit accounts. For loan accounts, you
can view information and make payments.
Q: How many accounts can I set up to access through
TSB Cash Management?
A: You must designate one primary business checking account
as your main account, and can add up to 29 additional qualified accounts.
Q: Can I assign "nicknames" to my business
accounts linked to TSB Cash Management?
A: Yes, you can name your accounts in a manner that allows
you to easily identify them. In fact, this is encouraged since certain applications
generate email confirmation messages back to the company and reference the account
by the account description or "nickname" assigned.
System Security and Requirements
Q: Is TSB Cash Management secure?
A: TSB and its technology partner, Digital Insight, have
taken every precaution necessary to be sure your account information, transactions
and emails within TSB Cash Management are private and secure. The latest methods
in Internet security are used to increase and monitor the integrity and
security of the system.
Q: What technical requirements are there to access
TSB Cash Management?
A: You will need a computer with Internet access and one
of the following browsers: Microsoft Internet Explorer,® 5.0 - 6.0 for
Windows; Netscape 4.7 or 4.75 for Windows; or Netscape 4.7 or 4.75 for Macintosh.
The online system requires that browsers employ 128-bit encryption. Upgrades
to these versions may be required to accommodate the encryption requirement.
You must also enable JavaScript and cookies in the browser. Additional setup
information is available in the TSB Cash Management screens within the system.
Q: What if my company has an older version of
one of these browsers?
A: You can download new or upgraded versions of several
browsers on the Internet. The following are URLs that provide these downloads:
Netscape
netscape.com/computing/download
Internet Explorer
microsoft.com/downloads/search.asp
Fees and Application Process
Q: What are the fees associated with TSB Cash
Management?
A:
Basic Service |
$20.00 per month (waived for the first three
months) |
Stop Payment Request |
Standard account fees3 apply. No additional
charge. |
Wire Transfer |
Standard account fees3 apply. No additional
charge. |
Bill Pay |
Free |
ACH2 |
$25.00 per month flat fee plus $0.25 for
each originated debit and credit. |
EFTPS Tax Payments |
Free |
Q: How do I get started?
A: You will need: 1) a TSB business checking account; 2)
access to the Internet and; 3) an Internet browser as described above.
To apply for TSB Cash Management, an authorized signer should fill out:
1) a TSB Cash Management application; and 2) a Corporate Resolution identifying
the authorized signers for your accounts.
Additional applications and agreements are required for optional services such
as Wire Transfers, ACH2 and Bill Pay2. A representative
from TSB will take you through the application process.
Q: How long will it take to set up my TSB Cash
Management account?
A: Service can generally be established within five business
days of receiving your completed application and a Corporate Resolution form. One
of our business officers will contact you about a convenient time to deliver
your welcome kit with your company ID and password. They will also answer any
further questions you have and assist you with setting up your TSB Cash Management
system. If you are applying for Wire Transfer, ACH2 or Bill Pay2 services,
it may take up to three business days to process the applications and agreements.
Q: Who should I contact for an application or
for more information on this service?
A: You may contact the TSB Customer Service Center at 800-246-2009,
a Business Relationship Manager, or visit any of our Branches.
Electronic Bill Payment
Q: How do I apply for the TSB Cash Management
Bill Pay Service?
A: You can only apply online via the TSB Cash Management
system once you have discussed the Bill Pay service with a TSB representative,
have initiated the Cash Management application, have been approved for TSB Cash
Management and have logged on for the first time.
Q: After I have applied online for Bill Payment,
how long is it before I can pay a bill?
A: Once you have completed the online Bill Pay registration
form within TSB Cash Management, it takes about one to three business days to
be approved and gain access to Bill Pay. Please contact our Customer Service
Center at 800-246-2009 if you do not have access to Bill Pay
service after three business days.
Q: How long does it take to set up a new payee
in the Bill Pay system?
A: It takes just a few minutes. Once you have entered a
new payee into the Electronic Bill Payment System, you may enter a payment to
your new payee immediately.
Q: When and how are my payments actually processed?
A: Payments are processed on the day designated by you.
The payment date (the day designated by you) is the date the payment is to be
sent to the payee and not the date the payment is due. Metavante, our bill
payment processor, generates the payment by either a paper check or an electronic
credit based on what type of payments the financial institution receiving the
payment accepts. All payments can be viewed in View Payments and they will appear
as pending, in process or sent.
Q: After I make a bill payment, how long does
it take for the money to be debited from my account?
A: Your checking account will be electronically debited
within two business banking days of the payment date you select.
Q: How long does it take for a payment to reach
the payee?
A: A payment that generates an electronic payment will take
approximately 4 business days from the scheduled payment date to reach the payee.
If the payee is unable to accept electronic payments, please allow 5-10 business
days from the scheduled payment date for check payments to be received. Your
payee list will display what payment form (check or electronic) the payee
accepts.
Q: How do I actually use the Electronic Bill
Payment System?
A: Step-by-step instructions can be accessed by selecting
the Help button within Bill Pay in TSB Cash Management.
Q: What happens if I make a payment and there
are insufficient funds in my account?
A: If a 'non-sufficient funds' (NSF) condition exists, the
debit will be returned via banking channels. The payment return will prompt the
system to block your Bill Payment account, preventing you from making more bill
payments until the NSF condition is resolved. Any future dated recurring payments
scheduled for release during the time the account is blocked will not be sent.
You may also be charged the standard NSF or returned check fee.
Q: How can I verify that a payment has been made
or cancel a payment?
A: You may go into the View Payments screen to view, edit
or delete a payment. View Payments displays the status of all bill payments.
If your payment has a status of "pending" you may edit or delete that
payment. If you need to cancel a payment that has a status of "sent" – meaning
it has already been transmitted – please contact Metavante Bill Payment
Customer Service at 1-800-823-7555.
Q: I noticed that a payee address has changed.
Why is that?
A: Payees supply an updated address to Metavante after a
payment is received. When this happens, the address is automatically updated
in the Payee Administration area.
Q: Who do I contact if my bill was not paid?
A: Please contact Metavante’s Bill Payment Customer
Service Department at 1-800-823-7555 to verify where the payment
was sent and when. You'll need the confirmation number of the payment (this can
be found in the View Payments section of Bill Payment), payee name and your Bill
Payment identification number.
Q: How far back can I view my Bill Pay history?
A: At least twelve months of bill payment history can be
viewed online via TSB Cash Management. Our bill payment processor, Metavante,
maintains payment history for up to seven years.
1Transfers from a money market account or an investment savings
account to another account or to third parties by preauthorized, automatic,
telephone/facsimile, or computerized transfer are limited to six per statement
cycle with no more than three by check, draft, point-of-sale, debit card, or
similar order to third parties. The limit is six transfers per monthly statement
cycle.
2Subject to approval.
3Please call our Customer Service Center at 800-246-2009 to discuss
the fees.
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